Frequently Asked Questions

Whom do I contact in case of any problem while charging?

Please contact Lion Charge customer care team for any problems with your charger.

What about safety and maintenance?

Lion Charge EV chargers are all CE certified and completely safe to use in domestic setting.

Can all types of electric cars be charged?

All our chargers are equipped with CCS2 plug for DC charging or type 2 plug for AC charging. We can charge all vehicles that conform to CCS charging standard.

Can I charge my car at any public location?

Yes. You can drive to any of our public charging stations and conduct your charging. Grab a cup of coffee or get in a quick cardio session and we will let you know when to come back.

How do I monitor my charge session?

Through smart charging, users can monitor their charge session in real time on the mobile app.

How do I start my charge session?

Scan the QR, select the connector details and proceed. Choose how you want to bill your charge session based on time or money or energy and start charging.

How long does my car take to charge?

It entirely depends on your car's battery size and the charger's power rating. Typically a Tata Nexon EV with a capacity of 30kW using a 24kWh DC charger will take 1.25 hours (30/24) to charge from zero to full charge.